FAQ

 Is my information secure?
  • Yes it is. Please refer to our Privacy Policy for a more detailed outline of how we protect your information.

How much is postage?

What happens when my order has a combination of "in stock" and "arriving soon" items?

  • We prefer to save on shipping costs and send the order when ALL the items are in stock but we can split the order if the customer requests it. 
  • A $15 charge will be applied for splitting an order.

Where do you deliver to?

We deliver

  • to physical addresses within Australia 
Please refer to our Shipping + Delivery Policy for more information.

    Where do you dispatch from? 

    • We dispatch items from our Sydney premises and
    • From our partner warehouses which are located in Sydney, Melbourne or Brisbane.

    Can I cancel my order?

    • Yes, based on the following:
      • For orders with items that are in stock -  within 24 hours.
      • For orders with items that have to be Pre Ordered - within 2 days of placing the order.

    When will I receive my order?

    • Delivery depends on your location.
    • Tracking information will be made available once the order has been dispatched.
    • If you think something has gone wrong with your delivery please contact us on sales@thechicinteriorco.com.au or ring 02 90450937 quoting your order number.

    What if I am not at the delivery address?

    • We prefer to get a signature on delivery for our orders to ensure the safe arrival of your parcel but if you are not at the address a card will be left and a re-delivery attempt will be made.
    • If after 6 attempts the delivery is unsuccessful, the parcel will be returned to us and you will be responsible for the cost of dispatching it again - even if your order was dispatched for free initially.
    • We recommend you have your orders delivered to a work address to avoid missed deliveries.

    Do you deliver to PO Boxes?

    • No, we only deliver to physical addresses.

    Can I organise my own transportation/delivery?

    • Yes, you can. Simply select the "Pick Up" option when checking out.
    • You are liable for all costs of transport when using this method
    • You are responsible for organising transport and pick up from our premises or our partner's warehouse.
    • We will provide the appropriate pick up address to you.
    NB: We can not be accept liability or responsibility for any damage to items that are delivered using this method once they leave our premises or our partner's premises as you have assumed responsibility from that point on.

    Are all the Items listed on your website in stock?

    • On our website we have both stock we hold and stock we have to order.
    • Arriving Soon items are not in stock at that point in time
    • Please ring 02 90450937 or email hello@thechicinteriorco.com.au if you would like to confirm availability of a product.

    I live outside of Australia, can I purchase from your website?

    • Unfortunately not at this time.

    What happens when an item in my order is damaged?

    • Whilst we make every effort to package items tightly and securely, breakages do occur.
    • If you receive an item that is damaged please contact us immediately on 02 90450937 or email sales@thechicinteriorco.com.au with your order number and we will ask you to send photos of the damaged item(s).

    Do you exchange or refund if I want to return an item?

    Do you have a showroom or store?

    • Yes. Our showroom is located in Sydney at Shop 1 / 284-290 Rocky Point Road, Ramsgate NSW 2217, Australia.

    Can I see the physical product before ordering it online?

    • If the item is in stock yes. Please call us on 02 90450937 and we can advise you.

    Can I pick up my order?

    • Yes you can select the "Pick Up" option when checking out and you can pick up your order from our showroom at Shop 1 / 284-290 Rocky Point Road, Ramsgate NSW 2217, Australia.

    Do you gift wrap?

    • Yes. It is a complimentary service with a gift tag included but must be specifically requested in the notes section of your order. Please refer to our service offering for more information

    What methods of payment do you accept?

      • We accept American Express, Mastercard, VISA, Afterpay (for order amounts up to $2000) and ZipPay (for order amounts up to $1000).
    • If you prefer to pay by bank transfer please let us know by email on sales@thechicinteriorco.com.au and we will provide you with the relevant bank account details.
    • We will not ship your order until the payment has cleared. 

    Do you accept Laybys?

    • We accept layby purchases made in our Sydney showroom only, not online.

    What are your Layby terms?

    • Laybys are strictly over 4 weeks with a 25% deposit up front. 
    • If you want to cancel a layby, you must give us notice or you forfeit your deposit:
      • For items we have in stock - 5 working days and
      • For items not yet in stock - 3 working days

    Do you place items on hold for customers?

    • Not for online customers.
    • Only in our showroom with a 50% deposit.
    • We will hold items for 2 weeks after which they will be released back into inventory and 
    • Payments are not refunded, instead a credit will be created in your store account. 

    How do I find out more about The Chic Interior Co?

    Please refer to our About information, sign up for our newsletter The Chic List and stay connected through our social pages - Facebook, Instagram and Pinterest.

    Can you source products that you may not necessarily stock?

    • Yes, we can try as long as the item is still available at the supplier's warehouse.
    • Please check our Brands page for a list of the suppliers and brands that we work with.
    • Please contact us by email on hello@thechicinteriorco.com.au or via the Contact page with your request.

    Do you offer an interior styling service?

    • Yes we do in the Sydney metro area only. Please refer to our service offering for more details.

    Do you offer trade discounts for interior designers and property stylists?