• Bulky items such as furniture, mirrors, wall art and rugs DO NOT qualify for FREE SHIPPING - call us for a shipping quote
• We use a reliable courier service and Australia Post for all our deliveries.
• All delivery addresses must be physical addresses as shipping to PO boxes can not be completed.
• If you require express shipping (within Australia only) please contact us for a quote before submitting your order - ring 02 90450937 or email hello@thechicinteriorco.com.au
• We don't split orders if not all items are in stock unless one or more of the ordered items are not due to arrive for 6 or more weeks and in that case we will cover the cost of the second delivery. If you want your order split within the 6 weeks period there is a $15 charge for the extra delivery. 

Australia

Returns

• We have a strict 7 day return policy on full priced items. If you return your item 7 days after you took receipt of it we can not accept it.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Gift cards are not returnable
• To complete your return, we require proof of purchase. 

Refunds (if applicable)

• Refunds are not given for change of mind, so please make your selections carefully. 
• We will only refund as required by law, that is, if an item is faulty or unusable.
• Where a refund is processed, a credit will automatically be applied to your credit card or original method of payment, within 3 - 10 days.
• Please check with your bank or credit card company if after that time you have not received it.
• Original shipping costs are not refundable.

Exchanges or Store Credit

We would be happy to exchange items or give you store credit (whichever applies) within 7 days of receipt:

• We will pay for the return postage for faulty or unusable items
• You will pay for the return postage if you change your mind and wish to exchange your item for something else or opt for store credit.

First, send us an email at: hello@thechicinteriorco.com.au.

Then, return your item to:

The Chic Interior Co 

Shop 1 / 284-290 Rocky Point Road, Ramsgate NSW 2217, Australia.